Effective Date: [Date]

Content:

  1. Introduction
  2. Use of Website
  3. User Accounts
  4. Service Availability
  5. Payment & Billing
  6. Refund, Cancellation and Dispute Resolution
  7. Intellectual Property
  8. Limitation of Liability
  9. Privacy Policy
  10. Changes to the terms
  11. Governing Law
  12. Contact Us

1. Introduction: Welcome to the Mizoram Building and Other Construction Workers' Welfare Board (MBOCWWB), Labour, Employment, Skill Development & Entrepreneurship (LESDE) Department ("we," "our," or "us"). These Terms and Conditions ("Terms") govern your use of our website and the services we provide, including membership registration, subscription services, and other online services (collectively referred to as the "Service"). By accessing or using the Service, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please refrain from using our Service.

2. Use of the Website: You agree to use the website solely for lawful purposes. You must not use the Service for any illegal or unauthorized activities, including but not limited to:

  • Violating any local, national, or international law.
  • Posting or transmitting any harmful, threatening, defamatory, or offensive material.
  • Attempting to hack, damage, or manipulate our website or systems in any way.

We reserve the right to restrict or deny access to certain parts of our website, or the entire website, at our sole discretion.

3. User Accounts: To access specific features of the Service, you may need to create a user account. By registering, you agree to provide accurate, current, and complete information and to promptly update your account details as needed to maintain accuracy. You are solely responsible for safeguarding the confidentiality of your account credentials and for all activities conducted under your account.

We reserve the right to suspend or terminate your account at any time if you violate these Terms or engage in unauthorized or unlawful activities.

4. Service Availability: We strive to provide accurate and up-to-date information about our services on the website. However, we do not guarantee that service descriptions, price plan, or other content are complete, reliable, or free from sentence errors. We reserve the right to correct any inaccuracies and update the information at any time without prior notice.

All services offered by us are subject to availability, and we reserve the right to modify, discontinue, or change any services at our discretion, without prior notice.

5. Payment and Billing: Unless otherwise stated, all prices listed on our website are in Indian Rupees (₹). You agree to provide accurate, complete, and up-to-date billing information. By making a payment, you authorize us to charge your chosen payment method for the total amount due, including any applicable taxes and fees.

6. Refunds, Cancellations, and Dispute Resolution

  • Refunds: Refunds will be processed using the original payment method. For instance, if a payment or donation was made via credit card, the refund will be credited back to the same credit card through the same payment channel. This applies to all payment methods used by the customer. If the delivered product does not match the customer’s original selection, the customer may contact us within 10 working days. The refund will then be processed in accordance with the bank's turnaround time (TAT) and applicable norms.
  • Cancellations: We understand that sometimes services change, and you may need to cancel your application.
    1. Application Cancellation before approved: You can cancel your application within 5 to 6 days of placing it, as long as it has not been approved. To cancel, please contact our customer service team with your application details, and we will process your request.
    2. Cancellation after approved: Once your application has been accepted, cancellation will no longer be entertained. We recommend that you review your application carefully before making a payment.
    3. Non-Cancellation Payment: Services may not be eligible for cancellation once the payment is made. Please check the service description for details on non-cancellable.
    4. Disclaimer: We reserve the right to update or modify this cancellation policy at any time, and any changes will be reflected on this page.
  • Dispute Resolution: We are committed to providing a positive experience and addressing any concerns you may have. If a dispute arises regarding our services, payments or transactions, we encourage you to follow the steps below for a fair and prompt resolution:
    1. Contact Us: If you have any issues, concerns or complaints, please reach out to our customer service team at 6909364436. We will do our best to resolve the matter quickly and to your satisfaction.
    2. Formal Complaint: If the issue is not resolved through customer service, you may submit a formal written complaint to the Secretary, Mizoram Building & Other Construction Workers Welfare Board. Please provide all relevant details, including your application number, description of the problem and bank statement from the date of payment till date. We will review the complaint and respond within 3 working days.
    3. Escalation: If the complaint remains still unresolved, you may escalate the dispute to the Chairman, Mizoram Building & Other Construction Workers Welfare Board by notifying us in writing. We will work with you to find an agreeable solution.
    4. Alternative Dispute Resolution (ADR): If the dispute cannot be resolved through internal processes, we may suggest resolving it through an independent Alternative Dispute Resolution (ADR) process through Mizoram State Legal Services Authority, such as mediation or arbitration. ADR is a faster and less formal method of resolving disputes than court proceedings.
    5. Legal Recourse: If all other options fail, either party may choose to pursue legal action in accordance with the applicable laws of India.
    6. Jurisdiction: Any disputes that escalate to legal action will be governed by the laws of India, and the courts in Guwahati High Court, Aizawl Bench will have exclusive jurisdiction over the matter.
    7. No Waiver: Failure to enforce any part of this policy does not waive our right to enforce it at a later time.
  • We aim to resolve disputes quickly, fairly, and with respect to all parties involved. Your feedback is important to us, and we are here to help address any issues.  

7. Intellectual Property: All content on this website, including but not limited to text, images, logos, and software, is the exclusive property of the Mizoram Building & Other Construction Workers Welfare Board (MBOCWWB). You are not permitted to reproduce, distribute, modify, or use any content from this website in any manner without our prior written consent.

8. Limitation of Liability: To the maximum extent permitted by law, we are not be liable for any damages resulting from your use of the Service, including, but not limited to:

  • Indirect, incidental, or consequential damages.
  • Loss of profits, revenue, or data.
  • Interruption of service, technical failure or other disruptions.

We do not guarantee that the Service will be error-free or uninterrupted due to factors such as power outages or internet connectivity issues.

9. Privacy Policy: Your privacy is important to us. Please review our [Privacy Policy -> link] for information on how we collect, use, and protect your personal data.

10. Changes to the Terms: We reserve the right to update these Terms at any time. Changes will be posted on this page, and the effective date will be updated accordingly. By continuing to use the Service after changes are made, you agree to be bound by the updated Terms.

11. Governing Law: These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Guwahati High Court, Aizawl Bench.

12. Contact Us: If you have any questions or concerns regarding these Terms, please contact us at:

  • Mizoram Building & Other Construction Workers Welfare Board (MBOCWWB)
  • Address: Room No. 604, Directorate of Labour, Employment, Skill Development & Entrepreneurship, Earth Day Road, Near Baptist Church, MINECO, Aizawl, Mizoram
  • Email Address: mbocwwbmizoram@gmail.com
  • Contact: 6909364436