At the Mizoram Building & Other Construction Workers Welfare Board (MBOCWWB), your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you interact with our website or use our online services. It also describes your rights regarding your data and how we exercise them.

By using our website and online services, you agree to the collection and use of your information in accordance with this policy.

1. Information We Collect:

We collect different types of information to offer services and improve user experience. The categories of data we collect includes:

  1. Personal Information: This is information that can identify you as an individual. We collect it when you interact with us, including but not limited to:
    1. Name: Full name as provided during registration.
    2. Date of Birth: Necessary for age verification and eligibility for membership.
    3. Gender: For demographic purposes and statistical analysis.
    4. Address: Residential address for communication and verification.
    5. Contact detail: For updates, alerts, OTP’s, and communication.
    6. EPIC and Aadhaar number: For identification and authentication purposes.
    7. Work details: Employment information such as job, employer details and service duration.
    8. Banking information: Bank account details for direct benefit transfer (DBT) of pensions, claims, and other financial assistance.
    9. Family detail: Information about your family members such as spouse, children, or dependents, which is required for processing to claim some of the financial assistance provided by the MBOCWWB.
    10. Nominee detail: Details of individuals you nominate to receive benefits in case of death or other circumstances, including nominee name, relationship, date of birth and address of nominee.
  2. Non-Personal Information: This information that cannot identify you personally and include:
    1. Browsing Data: Information on how you sue our website and online services.
    2. Device Data: Your device’s IP address, browser type, operating system, and other diagnostic data.
    3. Cookies and Tracking Information: Information collected through cookies and other tracking technologies.

2. How We Use Your Information

We process your personal information for various purposes, depending on the nature of your interaction with us. These purposes includes:

  1. Service Provision:
    1. Registration: To verify your identity and complete your registration as a worker under MBOCWWB.
    2. Benefit Processing: To process your application for benefits, such as pensions, medical assistance, maternity benefit, death benefit, funeral assistance, children educational assistance, marriage assistance, and cash award.
    3. Payment Processing: TO manage and facilitate payment of benefits, including direct benefit transfer (DBT) into your bank account.
  2. Improving Service:
    1. Website Optimization: To analyze usage patterns and optimize the performance and functionality of our website and applications.
    2. Feedback: To gather feedback on how we can improve our services to better serve workers.
  3. Compliance and Legal Obligations:
    1. Regulatory Compliance: To comply with legal obligations, such as government mandates, laws and audits.
    2. Fraud Prevention: To prevent fraud, abuse, and security incidents by verifying your identity and monitoring suspicious activities.
  4. Communication:
    1. Service Notification: To notify you about changes to our services, benefit updates, or alerts.
    2. Promotional Communications: To inform you about upcoming welfare schemes, training programs, and other board-related activities.

3. Information Sharing and Disclosure:

We are committed to maintaining your privacy and only share your information under certain circumstances:

  1. Third Party Service Provider: We may share your personal data with trusted third-party service providers i.e., the Bank to process transaction for payment disbursement.

The third-party service providers i.e., the Bank are required to maintain the confidentiality of your information and to use it only for the purposes we specify.

  1. Government Agencies: We may disclose your information to government entities if:
    1. Required by law (e.g., for audits, investigation, court orders)
    2. Necessary to protect our legal rights or the safety of others.
  2. Business Transfer: In the event of a merger, acquisition, or restructuring, your information may be transferred to the new entity.

4. Data Security:

We take data security very seriously and implement the following measures to protect your personal information that only authorized personnel have access to your data. Access is restricted based on user roles and responsibilities. We maintain audit logs to track all access and modification of data for accountability. We may review and update our security practices to migrate risks, and we take prompt action if we detect any security breaches.

5. Your Data Rights: You have several rights regarding your personal data. This includes:

  • Right to access: You have the right to request a copy of the personal data we hold about you. You can request access through our contact details provided below.
  • Right to Rectification: If you believe the personal data we hold is incorrect or incomplete, you have the right to request that we update or correct it.
  • Right to Erasure: You may request that we delete your personal data under certain circumstances, such as if the information is no longer needed for the purpose for which it was collected.
  • Right to Restriction of Processing: In some cases, you have the right to request that we limit the processing of your data, such as when you contest the accuracy of the information.
  • Right to Object: You may object to the processing of your personal data, especially when we rely on legitimate interests as the legal basis for processing.
  • Right to Withdraw Consent: If you have provided consent for the collection or processing of your personal data, you may withdraw that consent at any time.

To exercise any of these rights, please contact us mentioned below.

6. Cookies and Tracking Technologies: We use cookies and similar tracking technologies to monitor activity on our website and improve your experience.

  • Type of Cookies:
    1. Session Cookies: Temporary Cookies that are deleted when you close your browser.
    2. Persistent Cookies: These remain on your device for a period of time or until manually deleted.
  • Managing Cookies: You may set your browser to block or notify you about cookies. However, disabling cookies may affect your ability to use certain features of our online services.

7. Data Retention: We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. This may include maintaining records for legal, accounting, or reporting purposes. After the retention period, we securely erased or anonymize your data.

8. Third Party Links: Our website may contain links to external websites that are not operated by MBOCWWB. We are not responsible for the privacy policies before interacting with those websites.

9. Children’s Privacy: Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors. If we discover that we have inadvertently collected information from a child under 18, we will promptly delete it.

10. Changes to this Privacy Policy: We may update this Privacy Policy from time to time without prior notice or notification. We encourage you to review this policy from time to time.

11. Contact Us: If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at mbocwwbmizoram@gmail.com